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fatherlu
fatherlu
New Member
November 18, 2019
Question

FortiVoice Check Firewall Test on FVC-70

  • November 18, 2019
  • 1 reply
  • 5905 views

Was wondering if anyone else can get their check firewall test on a Fortivoice 70 or equivalent system (Talkswitch VSX, etc.)?

 

For many years, this worked fine. However, recently when I tested the check firewall test, it would not work even though the system works fine (manual port mapped).

 

If you have an equivalent system, can you test this out and let me know if it works for you? Open up Fortivoice Management Software (I have 7.31.004)/Troubleshooting/Firewall Test.

    1 reply

    Hydro
    Hydro
    New Member
    July 6, 2021

    Yes I have the same issue. Fails on firewall test to reach internet, even though it works fine (except for picking up changes in dynamic IP address). Did you ever sort it out?

     

    fatherlu
    fatherluAuthor
    New Member
    July 6, 2021

    Have not resolved the firewall test but failure to do so have not affected the FortiVoice device in anyway. I suspect the that the problem is on Fortinet's side--perhaps the receiving server for the test.

     

    About 8-10 years ago when Talkswitch was still running things, this same thing occurred. The tech person refreshed that server and it worked again. I'm not sure if Fortinet is still using that same system, especially when all FortiVoice products have been pretty much discontinued. I've just accepted that these products are EOL and won't receive any support. So if everything else works, I'm okay.

    Hydro
    Hydro
    New Member
    July 7, 2021

    Do you have any remote users? I have one and I do think the firewall check affects the DNS lookup for a dynamic dns public name. My firewall check says it cannot reach the internet. My FVC-70 is on a dynamic address and every time the address changes the FVC does not seem to use the dynamic lookup that I have programmed into the management software. Instead I have to change the address to static and put in my new public ip address and the remote user's phone starts to work again. If you have dynamic dns server and your FVC-70 works I would like to know what I am doing wrong :)

     

     

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