FortiVoice call center console stats not resetting for 48 hrs.

Hello GLauro, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Hello again GLauro,

I found this answer. Can you tell us if it helps, please?

This issue might be related to a known problem where the Agent widget in the call center console sometimes refreshes and loses its statistics for the day. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Known Issues: Verify if this behavior is a known issue in the release notes or resolved issues documentation for FortiVoice 7.4.0.
   
   

2. Restart the Call Center Console: Sometimes, restarting the console can help refresh the statistics.
   
   

3. Verify Configuration: Ensure that the call center configuration is correct and that there are no settings that might affect the daily reset of statistics.
   
   

4. Contact Support: If the issue persists, consider reaching out to Fortinet Customer Support for further assistance. They may have additional insights or patches available for this specific issue.
   
   

5. Check for Updates: Ensure that your system is running the latest version of FortiVoice, as updates may contain fixes for known issues.
   
   

If none of these steps resolve the issue, it is advisable to contact Fortinet support for a more in-depth investigation.