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rakeshlad
New Member
September 12, 2025
Question

FortiVoice 7.2.1 - Extra Ringer Tone upload for FortiFone

  • September 12, 2025
  • 3 replies
  • 539 views

We current to migrated to FrotiVoice from CUCM. We are using FortiFone 380B and 280B. Users doesn't like built in ringtone on the phone and it's only give 5-6 default ring option. I am not able to find the option to add more ring tone. Has anyone able to add custom ringtone?

3 replies

Jean-Philippe_P
Staff & Editor
Staff & Editor
September 15, 2025

Hello rakeshlad, 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

 

Thanks, 

Jean-Philippe - Fortinet Community Team
Jean-Philippe_P
Staff & Editor
Staff & Editor
September 16, 2025

Hello,

 

We are still looking for an answer to your question.

 

We will come back to you ASAP.

 

Thanks,

Jean-Philippe - Fortinet Community Team
Jean-Philippe_P
Staff & Editor
Staff & Editor
September 17, 2025

Hello rakeshlad,

 

I found this solution. Can you tell us if it helps, please?

 

To add custom ringtones on FortiVoice using FortiFone 380B and 280B, you can follow these steps to customize sound files:

 

  1. Access Custom Sounds: Navigate to `Custom Sounds > Custom Sounds` in the FortiVoice management interface.

  2. Create a New Sound File: Click on `New` to create a new sound file.

  3. Name the Sound File: Enter a name for your custom ringtone.

  4. Add the Custom Ringtone: You have two options:
    - Record via Phone: Click `Call me` to ring your extension and record the ringtone using the phone.
    - Upload a File: Click `Upload` to import a pre-recorded ringtone file.

  5. Save the Ringtone: Once the ringtone is recorded or uploaded, you can click `Download` to save it.

 

After completing these steps, the custom ringtone should be available for use on your FortiFone devices.

Jean-Philippe - Fortinet Community Team
rakeshlad
rakeshladAuthor
New Member
September 17, 2025

Hello

 

Thanks for the update.

 

I check FortiVoice management interface "Version v7.2.1" and I don't have Custom Sounds options. I have super Admin access so It should show if option available. 

 

Thanks

 

Rakesh Lad