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David555
David555
Explorer
February 7, 2023
Question

FortiView showing wrong information

  • February 7, 2023
  • 6 replies
  • 4113 views

Hi everyone.

We are using FortiGate 2000E version 7.0.9

We have configured firewall policy to allow Source A (Private IP) to access 3 destination address (Public IPS)

and enabled NAT.

When we are looking that policy in FortiView in sources tab we can see one of Public IP from that 3 destinations, and also when we are looking for that public IP, FortiGate shows that Public IP address from wrong VDOM

 

We were using version 7.0.4 before, after upgrade we are causing this FortiView issue

 

Maybe its a version bug, any suggestions to solve this issue?, thank you!

6 replies

Anthony_E
Staff
Anthony_E
Staff
February 10, 2023

Hello David,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
    netadmins
    netadmins
    Visitor III
    February 24, 2023

    Hello,

     

    Can you share if on Fortigate 100F without SSD or FAZ can I still use Fortiview?
    I have one LAN to WAN policy and Fortiview shows just 1% of the actual/real traffic values.

     

    Thanks,

    Florin.

    David555
    David555Author
    Explorer
    February 11, 2023

    Hello, do you have any updates?

    Anthony_E
    Staff
    Anthony_E
    Staff
    February 12, 2023

    Hello David,

     

    I am still looking for an answer from one of our expert.

    I will continue until I find one.

     

    Sorry for the delay.

     

    Regards,

    Best Regards
      srajeswaran
      Staff
      srajeswaran
      Staff
      February 12, 2023

      Hi David,

       

      Is this just a display issue on FortiView? Is the traffic hitting correct policy and working fine?

       

      I have seen similar issues with GUI displaying incorrect information after upgrade. I would suggest you to try using a private/incognito window and/or try a different browser .

       

       

        David555
        David555Author
        Explorer
        February 13, 2023

        Good day!

        Traffic is hitting correct policy, but in FortiView source and destination interfaces showing wrong, also when we are disabling that policy, we can see traffic and active session on disabled policy

         

        We tried with different browsers, also cleared cache of browser, but it does not help  

        srajeswaran
        Staff
        srajeswaran
        Staff
        February 13, 2023

        This looks like a bug, but I don't see this in Known issues section of latest 7.0.X releases. We may have to report this with engineering. Could you please open a ticket with support team, share the screen shot of FortiView and the CLI output of policy to show the difference.

        David555
        David555Author
        Explorer
        February 13, 2023

        Hello, thanks for your answer 

        We already opened ticket on FortiGate support, but there is no solution yet

        David555
        David555Author
        Explorer
        February 15, 2023

        Can someone explain purpose of SIP ALG?

        If in system --> features visibility tab VoIP is turned off, is our SIP traffic still passing SIP ALG? 

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