FortiToken re-send activation email via FortiManager

Forum|Forum|10 months ago
October 30, 2025
1 reply
490 views

Hi folks,

is there any way to re-send the activation email via FortiManager? The customer says it happens very often that this email is not received when a new user is added. When I tested it, email sending from FortiGate (version 7.4.8) worked fine.

Platform Type : FMG-VM64
Version : v7.4.7-build2685 250527 (GA.M)

I know how to re-send the activation email from FortiGate and I also know how to find the activation code in the logs on FortiGate. I'm only asking if there is a way on FMG for this one customer.

Many thanks in advance!

FortiManager FortiToken

Best answer by farhanahmed

You can do it by running a script from FortiManager, set the script run on 'Remote FortiGate Directly (via CLI)' and use the command below:

execute fortitoken-mobile renew <Token-SN>

For hardware:
execute fortitoken activate <Token-SN>

https://community.fortinet.com/t5/FortiManager/Technical-Tip-Send-resend-FortiToken-Activation-email-for-a/ta-p/417985

farhanahmedAnswer

Staff

You can do it by running a script from FortiManager, set the script run on 'Remote FortiGate Directly (via CLI)' and use the command below:

execute fortitoken-mobile renew <Token-SN>

For hardware:
execute fortitoken activate <Token-SN>

https://community.fortinet.com/t5/FortiManager/Technical-Tip-Send-resend-FortiToken-Activation-email-for-a/ta-p/417985

www.farhan.ch

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