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DirtyBlueshirt
DirtyBlueshirt
New Member
December 16, 2014
Solved

FortiToken Mobile iOS 8.1.2 and iPhone 6 Plus

  • December 16, 2014
  • 3 replies
  • 11874 views

I've got a problem registering a FortiToken on my iPhone 6 Plus. When I try to manually enter the code, or scan the QRCode, it fails with a "runtime error". However, my iPhone 5S will register the token without complaint.

 

Both iPhones are using iOS 8.1.2 and the most recent FortiToken Mobile client.

    Best answer by edwarneke

    I had issues when moving from iphone 5 to iphone 6. I had to remove secondary auth from my users on the firewall and save the user, then go back in and reassign the secondary auth with mobile token and resend auth email/sms to the user.  May be related, so FYI.

     

    -Ed

     

    dred wrote:

    Hi Aaron,

     

    That is strange since the workaround has been applied a bunch of times and fresh install of FTM always works.

    Can you please email me your contact number and either I or one of our SEs will contact you to set up a time to shoot the problem.  dredberg@fortinet.com

     

    thanks,

    David

    3 replies

    dred_FTNT
    Staff
    dred_FTNT
    Staff
    December 23, 2014

    Hi Aaron,

     

    This is a known issue and is being worked on.  In the meantime, the workaround is to uninstall FortiToken Mobile and then reinstall.

     

    Also, if you were to copy the app from your old device and then restore it to your iPhone 6 Plus, the old tokens will no longer work. This is by design.  The app uses unique device fingerprint data to protect the stored token seed from copy and restore attacks.  You would in that case have to delete your old tokens (Fortinet and third party) and then re-create them again.    regards,

    David

    DirtyBlueshirt
    DirtyBlueshirtAuthor
    New Member
    January 27, 2015

    Drour users that ed,

     

    Sorry for the delay reply. Even completely uninstalling and re installing does not fix the issue. Do you know of a timeline for a fix? We're about to roll out FortiClient VPN with FortiToken Mobile, and we can't really do that with this problem. 

     

    dred wrote:

    Hi Aaron,

     

    This is a known issue and is being worked on.  In the meantime, the workaround is to uninstall FortiToken Mobile and then reinstall.

     

    Also, if you were to copy the app from your old device and then restore it to your iPhone 6 Plus, the old tokens will no longer work. This is by design.  The app uses unique device fingerprint data to protect the stored token seed from copy and restore attacks.  You would in that case have to delete your old tokens (Fortinet and third party) and then re-create them again.  regards,

    David

    dred_FTNT
    Staff
    dred_FTNT
    Staff
    January 27, 2015

    Hi Aaron,

     

    That is strange since the workaround has been applied a bunch of times and fresh install of FTM always works.

    Can you please email me your contact number and either I or one of our SEs will contact you to set up a time to shoot the problem.  dredberg@fortinet.com

     

    thanks,

    David

    edwarneke
    edwarnekeAnswer
    New Member
    January 28, 2015

    I had issues when moving from iphone 5 to iphone 6. I had to remove secondary auth from my users on the firewall and save the user, then go back in and reassign the secondary auth with mobile token and resend auth email/sms to the user.  May be related, so FYI.

     

    -Ed

     

    dred wrote:

    Hi Aaron,

     

    That is strange since the workaround has been applied a bunch of times and fresh install of FTM always works.

    Can you please email me your contact number and either I or one of our SEs will contact you to set up a time to shoot the problem.  dredberg@fortinet.com

     

    thanks,

    David

    DirtyBlueshirt
    DirtyBlueshirtAuthor
    New Member
    January 28, 2015

    This was it! It wasn't enough to re-install the FTM app on the phone, but re-assigning the token in the user profile as well. Thanks for this tip!

     

    edwarneke wrote:

    I had issues when moving from iphone 5 to iphone 6. I had to remove secondary auth from my users on the firewall and save the user, then go back in and reassign the secondary auth with mobile token and resend auth email/sms to the user.  May be related, so FYI.

     

    -Ed

     

     

    dred_FTNT
    Staff
    dred_FTNT
    Staff
    January 28, 2015

    just tested fresh install of FTM again on iPhone 6+ running 8.1.3 (cannot downgrade to 8.1.2).  Assigned FTM token to a user and then activated the token on the iPhone 6+ device by scanning barcode.  Then used new token to for 2FA login.  No issues.

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