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Kpax
Kpax
New Member
November 26, 2015
Question

FortiToken Issues

  • November 26, 2015
  • 1 reply
  • 7144 views

Greeting,

 

I have some weird issue when using FortiToken, I manage

2 Fortigate devices (40D and 60D) both of them runs ver 5.2.3 firmware

 

on my HTC Android phone, I am using FortiToken Mobile ver 3.0.3.0029,  and add QR code for both Tokens, on both devices 'Enable Two Factor Authentication' implementation has been applied

on 40D, its works great, but in 60D I am getting Permission denied (-455) after inserting the 6 digits number

 

 

 

 Thanks in advance,

 Kpax 

    1 reply

    xsilver_FTNT
    Staff
    xsilver_FTNT
    Staff
    November 27, 2015

    Hi Kpax,

     

    I'd suggest to check time and timezone on both, mobile device and FortiGate unit. Then manually sync token (GUI: hover over drift column in token listing , CLI: exec fortitoken sync <token-SN> <code1> <code2>).

    I assume that you are using right token, the one issued from 60D and not always the same token (one from 40D).

    Also CLI: "diag fortitoken info" should show you token status and it should be provisioned.

     

    Best regards, Tomas

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