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Miki
Miki
New Member
March 10, 2016
Question

FortiToken - invalid serial number

  • March 10, 2016
  • 1 reply
  • 9606 views

Hello... 

 

I've a problem with hardware FortiToken. When i'm trying create new hard token, my FTG gives me an error "invelid serial number". Problem is descripted in Fortinet Knowledge Base http://kb.fortinet.com/kb/documentLink.do?externalID=FD33940 but URL with software doesn't work. Does anyone have another URL or software named Fortitoken 200 Serial Number Checking Tool? 

 

Thanks 

Miki 

    1 reply

    xsilver_FTNT
    Staff
    xsilver_FTNT
    Staff
    March 10, 2016

    Hello Miki,

    what is the token SN (preferably photo of the token back side) ? Mentioned issue is pretty old, I assume you have token from those affected series, right ?

     

    Note that token SN might contain zeroes and big letter O characters which are sometimes root cause of the issue when misinterpreted.

     

    Kind regards, Tomas

     

    Miki
    MikiAuthor
    New Member
    March 10, 2016

    Hello...

     

    Yes. Begin of serial is FTK2002Axxxxxx 

    I think, only Fortinet application can help me. Probably it translate invelid serial to correct serial. 

     

    Regards 

    Miki

    A
    Staff
    Admin_FTNT
    Staff
    March 14, 2016

    Hi Miki,

     

    The tool has been attached directly to the KB article, hope this helps.

     

    Regards,

    Admin

     

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