FortiToken Input Field is Missing - FortiClient (VPN user)

Forum|Forum|8 months ago
September 19, 2025
5 replies
1159 views

On August 26th, I attempted to log into my client's network using FortiClient VPN only. I received a JavaScript error. I came here, found a solution and performed the suggested steps. I don't have the JavaScript error anymore. The problem I have now is that the FortiClient FortiToken input field does not display. I receive the 2F token code via email; however, I have no way to input the code.

I2509 1191 FortiClient FortiToken Field.png

I have been trying to fix this for four weeks and I'm hoping someone can suggest a solution I might try.

Note: It is not the user name case sensitivity

Thanks in advance.

funkylicious

SuperUser

hi,

have a look at https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL-VPN/ta-p/211965#:~:text=at%20the%20end.-,48%25,-. if you didnt already

"jack of all trades, master of none"

LisaTxAuthor

New Member

Hi Funky,

Thank you for your reply.

I did see the suggested post but it does not address my issue. I do receive the 2F FortiToken code via email. While it does stall at 48% as described in #6, there is no error message and the FortiToken input field never appears. Eventually it times out, and for a brief millisecond, I can see the input field right before it disconnects.

funkylicious

SuperUser

sounds like a FortiClient issue. what version are you running ?

"jack of all trades, master of none"

LisaTxAuthor

New Member

Version

I2509 1191 FortiClient Version.png

LisaTxAuthor

New Member

I have tried an older version but it did not solve the issue.

funkylicious

SuperUser

one thing that i find strange is that in the email that you are getting, the username is not the account that you are using to login. have you tried using that ?

if they are using FortiAuth for MFA, everything after @ could be 'read' as realm in it depending on the configuration. maybe try accvpn\lisa.speicher or simple username.

L.E. try also downloading and installing the latest vc++ redist runtime package.

"jack of all trades, master of none"

LisaTxAuthor

New Member

The VPN connection details store my user name and inserts it when I launch the application. The user name on the Token email is a shorter version of my user name.

**After Posting - I see what you meant...

I2509 1191 User Name.png