Skip to main content
Grumman
Grumman
New Member
April 11, 2016
Solved

FortiToken incomplete/invaild email instructions

  • April 11, 2016
  • 1 reply
  • 22766 views

Hello,

 

i have a problem sending out FortiToken email confirmations...

It was working fine and for the last two days, the emails that are sent are not correct and the users can't activate their FortiTokens on their accounts.

The email has the wrong expiry date for the Token (1970!) as well as there is no serial number or QR Code to activate the token...

 

Below I have  a copy of an automated email sent from a Fortigate 200D running OS v5.4.0,build1011 (GA) and has the correct time in the system Mon Apr 11 19:11:04 2016 (FortiGuard)

 

Any help would be much appreciated!

 

Regards,

Thanasis

 

Welcome to FortiToken Mobile - One-Time-Password software token. Please visit [link]http://docs.fortinet.com/ftoken.html[/link] for instructions on how to install your FortiToken Mobile application on your device and activate your token. Your Activation Code, which you will need to enter on your device later, is "" You must activate your token by:  Thu Jan  1 01:00:00 1970 (GMT)Dublin,Edinburgh,Lisbon,London, after which you will need to contact your system administrator to re-enable your activation. FortiGate

    Best answer by hohosecure

    I saw a suggested workaround for this issue along the lines of after you click on send activation code and receive the empty mail for the new user that you assigned the token to, exit this menu. Then go back to into this menu and click on send activation code again for the same user. This time you should get the code and a QR attached.

     

    Sounds too easy, might be worth a try.

    Ho-ho

    1 reply

    Grumman
    GrummanAuthor
    New Member
    April 15, 2016

    BUMP ....

     

    Anyone has a clue?

    hohosecure
    hohosecureAnswer
    New Member
    April 15, 2016

    I saw a suggested workaround for this issue along the lines of after you click on send activation code and receive the empty mail for the new user that you assigned the token to, exit this menu. Then go back to into this menu and click on send activation code again for the same user. This time you should get the code and a QR attached.

     

    Sounds too easy, might be worth a try.

    Ho-ho

    CBaezLe
    CBaezLe
    New Member
    September 20, 2016

    Hello.

     

    Had the same problem with the 5.4.1. Thank you for the workaround info! It worked.

    Terms & ConditionsAccessibility statement