Fortitoken Approve Mobile Android

Hello @Haxija ,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks,

Hello @Haxija ,

Can you provide debugs from the FortiGate when you try to connect to the PC which has issues?

Can also let us know if you are using SSL or IPSec VPN to establish this connection?

Hey Guillermo,

it sounds as if you have a setup with FortiGate and FortiToken mobile push notification in place.

If the push notification arrives on the phone, and you approve it, but that approval never reaches FortiGate again, there may be issues with the route back for the approval.

We have a KB for this:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiToken-mobile-push-notification/ta-p/195578
please ensure the following:
- your FortiGate is reachable from the internet via a public IP on a specific port
-> that public IP and port are configured in config system ftm-push

-> you have FTM enabled on the public interface

-> you have at least one administrator configured with NO trusted hosts (that admin can have a profile with no permissions set)

Once this is in place, let us know if approving the push notification works :)

Hi,

We managed to solve the problem after correctly configuring the "set allowaccess ftm" line

Regards

Guillermo