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kratos
New Member
November 1, 2017
Question

Fortiswitch disconnection with Fortigate

  • November 1, 2017
  • 2 replies
  • 6587 views

Hello,

 

I have a problem of disconnection with my fortiswitch, the only event of this issue in the fortigate is this: 

 

session dtls terminated (ev21): SERIALNUMBERFORTISWITCH is disconnected 

 

When this happen i lost the comunication with my fortigate, i have too several FortiAP´s this too are disconnected and the wifi connection is lost.

 

Fortiswitch: 3.5.5

Fortigate: 5.4.4

FortiAP: 5.4.1

    2 replies

    makco10
    Explorer II
    November 2, 2017

    Hello,

     

    Try this:

     

    1 - Disable PoE in the FortiLink port of your Fortiswitch

    2- Upgrade the firmware of your fortiswitch to this version: 3.5.6

     

    Regards.

    kratos
    kratosAuthor
    New Member
    November 13, 2017

    Thank you so much!!

     

    Until now i don't have the issue again.

     

    Best regards!!!

    Prab
    New Member
    December 14, 2017

    kratos wrote:

    Hello,

     

    I have a problem of disconnection with my fortiswitch, the only event of this issue in the fortigate is this: 

     

    session dtls terminated (ev21): SERIALNUMBERFORTISWITCH is disconnected 

     

    When this happen i lost the comunication with my fortigate, i have too several FortiAP´s this too are disconnected and the wifi connection is lost.

     

    Fortiswitch: 3.5.5

    Fortigate: 5.4.4

    FortiAP: 5.4.1

    Hi Kratos,

     

    Could you please post your topology/Network diagram?

     

    Thanks & regards,

    Prab