Fortisiem Cases

Hi Eugene,

are you refering to tickets created automatically by Incident Notification Policies?

If you go to  ADMIN > Settings > General > Notification Policy and edit the Policies you have the option " Create Case when an incident is created " which creates them automatically.

Regards

H sx11,

That's what I'm referring to. I have not configured any notifications policy that involves creation of cases for incidents. It keeps generating new cases under user "System" as shown below. This is affecting our MTTR.

 Hi Eugene,

if you edit those 2 notification policies that are referenced in your image do they have the below option enabled?

Regards