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JensG
JensG
Explorer II
October 8, 2021
Question

FortiPlanner doesn‘t start - broken update links?

  • October 8, 2021
  • 4 replies
  • 5777 views

A few days ago I downloaded FortiPlanner from the official Fortinet download page: https://www.fortinet.com/de/support/product-downloads

 

After install without any issues on a Windows 10 Pro pc and start of the app it shows a message that the app is outdated and requires an update. When I accept the update an empty command line window opens and after that the browser opens and shows the message that the requested web page could not be loaded.

 

I tried a few times and also removed and reinstalled the app twice.

 

Is this app still valid or active?

 

Thank you.

 

Regards,

Jens

    4 replies

    JensG
    JensGAuthor
    Explorer II
    October 13, 2021

    Nobody else has the same issue? Don't you use FortiPlanner? 

    mhe
    mhe
    Explorer II
    October 13, 2021

    You need a (sponsored) account on fndn.fortinet.net. There you can download the Fortiplanner; current version is 2.6.5

    sbelfroy
    sbelfroy
    New Member
    January 12, 2023

    I have the same issue with 2.6.4 and 2.6.5

    kklimala
    Staff
    kklimala
    Staff
    June 7, 2023

    Likewise, I have the same issue with the most up to date version.  2.6.9999 Build 0406  

    Faiza_Emam_Delhi
    Faiza_Emam_Delhi
    Visitor III
    June 7, 2023

    It's possible that the issue you are experiencing with FortiPlanner not starting and the update links appearing to be broken could be related to a compatibility issue or a problem with the installation package.

    One potential solution is to try downloading and installing an earlier version of FortiPlanner to see if it works properly. You can find earlier versions of FortiPlanner on the Fortinet support site, under the Product Downloads section.

    If the issue persists, it may be helpful to contact Fortinet support to see if they can assist in troubleshooting the issue. They may be able to provide additional guidance or suggest a different version of FortiPlanner that is known to be compatible with your system.

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