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rafa_adm
rafa_adm
New Member
November 13, 2024
Question

FortiPhish campaigns are stuck on processing and not sending e-mail

  • November 13, 2024
  • 1 reply
  • 754 views

Hi there,

 

I need a little help, everything was working well yesterday, I was able to create and deploy phishing campaigns normally, but today when I tried to deploy new campaigns suddenly all my new fortiphish campaigns are stuck on processing and not sending e-mail anymore.

 

When creating a new camaign, sending the test e-mail works normally, looking my licenses everything is ok, anyone had this issue before?

 

best regards

1 reply

spoojary
Staff
spoojary
Staff
November 13, 2024

Ensure that you have not exceeded the subscription limit for your FortiPhish license. If you have reached the limit, you may need to purchase additional licenses or wait until the next month when the limit resets. ake sure that the recipient groups or Azure Active Directory (AD) groups used in the campaign are still valid and have not been deleted while the campaign is in the Pending state.

 

 https://docs.fortinet.com/document/fortiphish/24.3.0/administration-guide/113548/frequently-asked-questions-faqs

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