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ip_net_null
ip_net_null
New Member
October 5, 2022
Question

Fortinet VM Evaluation license activation - 7.2.1

  • October 5, 2022
  • 8 replies
  • 14822 views

I am trying to activate a Trial license for a 7.2.1 Fortigate VM - I have an active Fortinet account with FGT's under current contracts. When I try and activate the evaluation license I get the error below.  

 

Gui error: 

ip_net_null_0-1664978365038.png

 

From the CLI  I see this. 

 

 

 

Requesting FortiCare Trial license, proxy:(null)

 

 

 

 

The unit has unrestricted access to the internet (DNS etc) here is the port config for the interface I am using

 

 

 

 

config system interface edit "port3" set vdom "root" set mode dhcp set allowaccess ping https ssh http fgfm speed-test set type physical set snmp-index 3 next end

 

 

 

 

 

8 replies

aahmadzada
Staff
aahmadzada
Staff
October 6, 2022

Looks like Fortigate is unable to communicate with the Fortiguard servers.
Follow this KB as a starting point in order to troubleshoot connections towards to the Fortiguard:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta-p/196965

    Barniiii
    Barniiii
    New Member
    October 11, 2022

    Did you already resolve this? I am also having this error

    Barniiii
    Barniiii
    New Member
    October 11, 2022

    Hi, I found out that 1 forticloud account = 1 evaluation license only. So for evaluation license you can only use 1 forticloud account for 1 fortigate device only

      scan888
      scan888
      New Member
      October 11, 2022

      Good morning,

       

      Yes you are right. Only 1 evaluation license per account.

      The same with FortiAnalyzer and FortiManager.

      julliopereira
      julliopereira
      New Member
      January 18, 2023

      I've the same issue, somebody solved this issue ?

      Sorin
      Sorin
      New Member
      February 28, 2023

      Hello,

      If you are using a proxy in front of your Fortigate you can manually update from the cli specifying the proxy server address : execute vm-license-options proxy 172.x.x.x:3128

      barketi-ahlem
      barketi-ahlem
      New Member
      March 13, 2023

      I have the same issue, did someone find a solution?

      IgorCouto
      IgorCouto
      New Member
      May 10, 2024

      I had this same problem, but I use in EVE-NG to simulate fortigate, but I can´t going to internet and claim license free. Someone can help me?

      maobarchetta
      maobarchetta
      New Member
      December 15, 2024

      Check my ans Above

      maobarchetta
      maobarchetta
      New Member
      December 15, 2024

      I encountered the same issue. My WAN configuration was set to DHCP. After manually configuring the DNS and adding a static route, I relaunched the evaluation registration, and it worked successfully.

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