fortinet is black listing IP outgoing mail not going thorugh outlook

I have a firewall of Fortigate it is blocking outgoing mails when users are using outlook

when user are using WEB MAIL they are able to send mails.

ISP have changed wan IP several times

can anyone tell where is the problem ?

ITs Fortigate black listing IPS

solution is required

New Member

hi anyone can help to solve the issue

New Member

We need more information but for starters;

What address? Did you look at any RBLS to see if others are blacklisting it? What security profile do you have apply for email and the firewall?

Can you change and add a specific policy for those address mail domain/ipv4-ranges etc....?

New Member

i am not able to get pings from my SMTP server

when i try to ping within from LAN or Wan it is unreachable

smtp.gglonline.net - 162.222.225.58

is it not pinging . and from where mail server is taken not giving logs for SMT

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