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Question

Fortinet incorrectly labeled a site

Forum|Forum|7 months ago
November 15, 2025
3 replies
533 views

I need access to a business critical website that my company is paying for but Fortinet has marked it as malicious.

I tried multiple times to submit an appeal through the following sites

- https://url.fortinet.net/rate/submit.php

- https://www.fortiguard.com/faq/wfratingsubmit

But have not heard back in weeks. Please help!

funkylicious

SuperUser

hi,

try doing it manually as per https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-Web-Rating-Overrides-for-specific/ta-p/193384

"jack of all trades, master of none"

450corpAuthor

New Member

Hey thanks for the quick reply.

The issue is that we use this product to send document to our clients. I need them to be able to access the site as well. Since their Fortinet customers, they're not able to access it.

This service is critical to our business.

I tried multiple times to submit an appeal through the following site multiple times with no success:

https://www.fortiguard.com/faq/wfratingsubmit

Please help!

funkylicious

SuperUser

you can suggest to them, if they are using webfiltering, to do the same as a workaround until a permanent fix.

contact your local Fortinet representative and ask them to escalate it in the mean time.

"jack of all trades, master of none"

AEK

SuperUser

This is the right page for re-classification request.

https://www.fortiguard.com/faq/wfratingsubmit

If it doesn't work for you then you may use this page to ask them to explain why your site is not re-classified.

https://www.fortiguard.com/faq/general-contact

Hope it helps.

AEK

Shyy

New Member

Submitting an appeal is one thing, you need to make sure that the site itself is not counted as malicious in general and not just fortinet.

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