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ADDING
ADDING
New Member
February 18, 2025
Question

Fortinet F-60 not managed

  • February 18, 2025
  • 1 reply
  • 1049 views

Fortinet in console get error Fortigate Cloud Not managed at Fabric Connectors.

 

Users don´t navigate through Fortinet. Any idea please? It´s urgently

 

regards

 

 

1 reply

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
February 18, 2025

What's the error message at the console? A reboot doesn't change the behavior? Then I would immediately call in TAC to get it looked into.
By the way, what's the exact 60 model? 60D, E, F? And, what's the FortiOS version?

Toshi

ADDING
ADDINGAuthor
New Member
February 18, 2025

I have rebooted and error is Fortigate cloud not managed ..... the model is Fortinet F-60 with firmware 7.4.6

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
February 18, 2025

That would be just nortification if you're not using FortiGate Cloud since by default any FGT tries to connec to FortiCloud. So it's not giving you any clue why user can't get through the FGT and browse the internet. If urgent, again, call in TAC.

Otherwise, you need to go through troubleshooting using CLI starting with 1) sniffing if the traffic is getting through but not getting replies from the internet. If not going out, 2) run flow debugging to find out why the FGT is dropping the traffic. and so on.

Toshi

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