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nwt
nwt
Visitor III
May 15, 2024
Solved

Fortinet cloud logs suddenly not showing on device.

  • May 15, 2024
  • 2 replies
  • 5503 views

Suddenly last week I lost logs from one of our firewalls (200F) in the Fortinet Cloud views. I can view the logs stored on local memory and the cloud logs of other firewalls in the security fabric in FortiView still, and the log settings show data still being uploaded to Fortinet Cloud. We're on a free plan, so I'm not sure what my options are for verifying on the cloud side that the logs are there.

 

I have a ticket in, but support has been less than active on it. So far my only instructions have been to restart the logging service with 

fnsysctl killall miglogd

which hasn't had any visible effect.

Best answer by nwt

Large full backups were running to the cloud. As far as I can tell the only service that had trouble in the whole company was forticloud logs. When my problem suddenly went away a coworker realized that it aligned with the backup jobs finally completing after several days.

2 replies

hbac
Staff
hbac
Staff
May 16, 2024

Hi @nwt,

 

Have you tried different browsers? Are you able to view logs in the CLI? Please refer to https://community.fortinet.com/t5/FortiGate/Technical-Tip-Displaying-logs-via-FortiGate-s-CLI/ta-p/193027

 

Please also make sure FortiGate is able to reach FortiCloud. Otherwise, it won't be able to retrieve logs from FortiCloud. 

 

Regards, 

    nwt
    nwtAuthor
    Visitor III
    May 16, 2024

    Different browsers: Yes, no joy. Plus, other firewalls in the security fabric have their logs showing up fine in here, just not this one.

    CLI: No. 0 found 0 returned

    Reach FortiCloud: Testing connection to FortiCloud is successful, I already tried increasing the timeout as well.

    hbac
    Staff
    hbac
    Staff
    May 16, 2024

    @nwt,

     

    If you login to FortiGate Cloud, are you able to see logs of the problematic FortiGate? 

     

    Regards, 

      nwt
      nwtAuthorAnswer
      Visitor III
      May 23, 2024

      Large full backups were running to the cloud. As far as I can tell the only service that had trouble in the whole company was forticloud logs. When my problem suddenly went away a coworker realized that it aligned with the backup jobs finally completing after several days.

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