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AEK
SuperUser
AEK
SuperUser
November 10, 2025
Question

FortiNAC with endpoint license but without endpoint support

  • November 10, 2025
  • 3 replies
  • 533 views

Hi FNAC admins

If I have FortiNAC with valid license and valid support subscription (FNC-CAX-VM + FC-10-FNVXA-248-02-DD), with X endpoint license (LIC-FNAC-PLUS-100), but without FortiCate support for the endpoints (I mean there is no FC2-10-FNAC0-240-02-DD).

What can be the behavior of my FNAC and what can be the impact on both operation and support?

 

3 replies

ebilcari
Staff
ebilcari
Staff
November 10, 2025

Based on the Ordering guide: "The number of FortiCare licenses must match the quantity of endpoint perpetual licenses (PRO or PLUS)".

From an operational perspective, there should be no limitations. Regarding support, you may want to clarify this with Customer Services.

Emirjon
    ByteHaven
    ByteHaven
    Explorer III
    November 10, 2025

    Hi AEK,

    If I'm not mistake LIC-FNAC-PLUS-100 is a perpetual license, not having the Forticare wouldn't affect your appliance, you just wouldn't benefit from the TAC support for any issue with those endpoints. Based on personnel experience. 

     

    Kind regards,

      AEK
      SuperUser
      AEKAuthor
      SuperUser
      November 10, 2025

      Thanks Emirjon & CL1 for your input

      I'll ask CS for more info and get back to you.

      AEK
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