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wellington_betta
wellington_betta
New Member
November 6, 2019
Question

Fortinac 8.5

  • November 6, 2019
  • 2 replies
  • 2859 views

Hi,

I'm emulating Fortinac 8.5 on a virtual machine, the naccontrol.service and nacapplication.service processes are not in execution. Already tried to restart them via 'cli' but I was unsuccessful.

When I try to access Fortinac from the browser I get the message: 'Processes are Down', as can be seen in the attachment.

Can you help me please?

    2 replies

    A
    Anonymous_User
    Contributor
    November 18, 2021

    wellington_betta,

     

    Please also check the status of service.httpd and service.dhcpd

    If these are not started then this would also cause the Processes Down message.

     

    Did you make a change to the vm container the FortiNAC is in such that the MAC or UUID would have changed?  

     

    Please look at this KB article in order to verify:

    Technical Tip : FortiNAC ‘Processes are Down’ mess... - Fortinet Community

     

    If none of these work, I would suggest submitting a ticket to support for additional assistance!

     

    A
    Anonymous_User
    Contributor
    April 13, 2022

    Hi,

    If it is a new setup, be aware to have internet access in the VM so it can register against Fortinet update repositories.

    Here you can find useful information:
    https://docs.fortinet.com/document/fortinac/8.5.0/hardware-and-vm-install-guides

    Also be aware about the license, UUID and MAC address in the VM matching with the one in the license, more information about it in this KB:
    https://community.fortinet.com/t5/FortiNAC/Technical-Tip-Processes-are-Down-message-after-network-or-server/ta-p/197678.

     

    Best regards.

     

    Lucas Bujedo

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