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X-Ray1337
X-Ray1337
New Member
February 22, 2026
Question

FortiManager VM is not visible in FortiCloud Account

  • February 22, 2026
  • 2 replies
  • 144 views

Hi, i downloaded "FMG_VM64_HV-v7.6.6.M-build3654-FORTINET.out.hyperv", create a new VM in Hyper, create a Disk Drive and bind the extracted "fmg.vhd". Then i started the VM, open Browser and set my Login Details from FortiCloud Account. It looks "licensed" but the VM is noch listed in my Assets? can anybody tell me why?

 

Screenshot 2026-02-22 172144.png

 

I see only my Trial FortiGate

 

Screenshot 2026-02-22 172158.png

 

2 replies

AEK
SuperUser
AEK
SuperUser
February 23, 2026

Hi X-Ray

Did you try to switch account? (support portal > top-right menu).

 

support_ftnt.png

AEK
X-Ray1337
X-Ray1337Author
New Member
February 23, 2026

i created a new Account and it works. I dont have this Option "Switch Account". But thanks

    X-Ray1337
    X-Ray1337Author
    New Member
    February 23, 2026

    Hi Simon,

     

    Network Settings are the same like now with the Second FortiCloud Account regsitration and ping to guard etc. was Ok. I logged in with my Main Account credentials and then reboot Firewall and get a Serial Number, i dont know what was the Problem but now it works with my Second Account

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