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sridharsre
sridharsre
New Member
June 19, 2017
Solved

FortiManager: Unable to add firewall to FortiManager (data not exist)

  • June 19, 2017
  • 2 replies
  • 21179 views

Hi All,

 

While trying to import the firewall to FortiManager, getting an error "Data not exist"  while retrieving configuration.

 

FortiManager Version:5.4.2 GA

FortiGate firewall: v5.2.4,build688 (GA)

 

Please refer the screenshot attached.

 

Please help me on this.

 

Regards,

Sridhar 

Best answer by HaTiMuX

Hello,

 

I had a similar issue and it was related to dnsfilter configuration.

I had the following error on Fortimanager: 

data not exist

reloadconffail 'datasrc invalid. object: dnsfilter profile ftgd-dns filters category 22. detail: 90. solution: data not exist

You can find the details of the error on the task monitor.

 

Since we were not using dns filter, I have purged the configuration on the fortigate:

# config dnsfilter profile

# purge

 

Then the import on Fortimanager worked fine.

2 replies

scao_FTNT
Staff
scao_FTNT
Staff
June 19, 2017

please go to System Settings - Task Monitor, and check for that task entry history, see if there has error details

 

Thanks

 

Simon

sridharsre
sridharsreAuthor
New Member
June 20, 2017

Thanks a lot Simon.

 

Since fortimanager was upgraded to 5.4.2, it does not show this kind of error while importing the policy, previously it was detailed in the Import wizard itself. 

 

Thanks again for the input.

atrifi
atrifi
New Member
September 29, 2018

Hello EveryBody,

I had this issue and i found a solution,after downgrading the fortios there is some corruption on the db structure,

so the solution after downgrading you must factory reset the fortigate and then you can add the FGT to Fortimanager

 

 

Greysky
Greysky
Explorer
October 7, 2021

Hello,

Can I ask you one question about fortimanager?

I try to add Fortigate on Fortimanager, but when I authorized, I cannot.

My fault is as below, can you give me how to resolve it? Thank so much.

 
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