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DK4
New Member
February 24, 2026
Question

FortiManager Probe Failed

  • February 24, 2026
  • 2 replies
  • 469 views

Dears, 

I am currently facing an issue while attempting to add a FortiGate VM to FortiManager in my lab environment (EVE-NG).

During the probe process, I receive the following error:

"FGFMs(probing...): serial number (FGVMEVRAKOOY7JB3) in 'get' message doesn't match the subject CN (FortiGate) in peer's certificate."

Based on initial troubleshooting, this appears to be a mismatch between the FortiGate serial number and the certificate CN presented during FGFM communication.

Could you please advise on the recommended approach to resolve this issue in FortiManager 7.4.10, particularly in a virtual lab environment?

Your support is highly appreciated.

Screenshot 2026-02-24 at 19.08.20.png

2 replies

farhanahmed
Staff
Staff
February 24, 2026

The CN in 'Fortinet_Factory' certificate on FGT should be the serial number of the FGT not 'Fortinet'.

Refer to the doc to fix the issue:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Resolving-a-connectivity-issue-between-an/ta-p/231999 

AEK
SuperUser
SuperUser
February 24, 2026