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S-GenZ
S-GenZ
New Member
October 18, 2022
Question

FortiMail Web UI said "CMDB error", What does it mean?

  • October 18, 2022
  • 3 replies
  • 3851 views

FortiMail version 7.0.4.

When I change a custom messages and saved from Web UI, then PopUp showes

 

"Failed: CMDB error: cmdb error: -1002 (System is being shutting down)"

 

What does this error mean?

It says "System is being shutting down", but never shutting down...

Do I need to do anything? or Could I ignore?

Thank you.

3 replies

A
Anonymous_User
Contributor
October 20, 2022
Hello @S-GenZ,
 
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
 
Thanks,
Dirty_wizard
Staff
Dirty_wizard
Staff
October 24, 2022

Hi,

 

What custom message change are you attempting to make?

 

In the CLI could you enter the following commands, then attempt to make the same change:

diag debug cli 7

diag debug enable

 

After the change is made, disable with:
diag debug disable

Then download the tracelog from System > Maintenance > Configuration.
And please attach here. Thanks.

S-GenZ
S-GenZAuthor
New Member
October 25, 2022

Hello Dirty_wizard.

 

Thank you for your reply.

I changed 'default' report-quarantine-summary, and debug command done.

10.25-10:53:25 admin.fe(13631): _db_d_find, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE  name='default' AND ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 admin.fe(13629): _db_d_find, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE  name='default' AND ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 admin.fe(13629): _db_d_find, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE  name='default' AND ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): req: 37181, admin.fe(13629), gui_commit(21), 0 10.25-10:53:48 cmdbsvr(2886): service call 'gui_commit' from socket 17,  admin.fe (13629)  10.25-10:53:48 cmdbsvr(2886): _db_d_find, query=[SELECT id,category,class,description,max_instances,name FROM ctype WHERE  name='report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cvariable WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT coption,content,displayname,ctype_name,name FROM cvariable WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cmessage WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM email_template WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_find, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE  name='default' AND ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): 0: config  customized-message 10.25-10:53:48 cmdbsvr(2886): _db_d_find, query=[SELECT id,category,class,description,max_instances,name FROM ctype WHERE  name='report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cvariable WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT coption,content,displayname,ctype_name,name FROM cvariable WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cmessage WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM email_template WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cvariable WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT coption,content,displayname,ctype_name,name FROM cvariable WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cmessage WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM email_template WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_update, query=[SELECT id,category,class,description,max_instances,name FROM ctype  WHERE   cmf_domain = 'system'  AND  name = 'report-quarantine-summary';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cvariable WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT coption,content,displayname,ctype_name,name FROM cvariable WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM cmessage WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): db_get_entry_total, query=[SELECT count(*) FROM email_template WHERE  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_for_each, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): 0: edit report-quarantine-summary 10.25-10:53:48 cmdbsvr(2886): 0: config email-template 10.25-10:53:48 cmdbsvr(2886): _db_d_find, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE  name='default' AND ctype_name = 'report-quarantine-summary' AND   cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_getflag, query=[SELECT cmf_flag FROM email_template WHERE  name='default' AND  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_update, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary'  AND   cmf_domain = 'system'  AND  name = 'default';] 10.25-10:53:48 cmdbsvr(2886): 0: edit default 10.25-10:53:48 cmdbsvr(2886): set text-body " 10.25-10:53:48 cmdbsvr(2886): 0: " 10.25-10:53:48 cmdbsvr(2886): _db_d_update, query=[SELECT field_status,hsubject,hfrom ,hto,envfrom ,envto,alternative_part,textbody,htmlbody,description,ctype_name,template_name,name FROM email_template WHERE ctype_name = 'report-quarantine-summary'  AND   cmf_domain = 'system'  AND  name = 'default';] 10.25-10:53:48 cmdbsvr(2886): _db_d_getflag, query=[SELECT cmf_flag FROM email_template WHERE  name='default' AND  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_setflag, query=[UPDATE  email_template SET cmf_flag=1 WHERE  name='default' AND  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _db_d_commit, query=[UPDATE email_template SET  field_status=107, hsubject='', hfrom ='', hto='', envfrom ='', envto='', alternative_part=3, textbody='', description='', template_name='predefined' WHERE  name='default' AND  ctype_name = 'report-quarantine-summary' AND  cmf_domain = 'system';] 10.25-10:53:48 cmdbsvr(2886): _etpl_shm_set: etpl 38 not loaded yet! 10.25-10:53:48 cmdbsvr(2886): send buff to ha. cmdfrom=1, pid=2886, buff= config customized-message  edit report-quarantine-summary  config email-template  edit default  set text-body ""  abort 10.25-10:53:48 cmdbsvr(2886): -1002: next 10.25-10:53:48 cmdbsvr(2886): send buff to ha. cmdfrom=1, pid=2886, buff= end  10.25-10:53:48 cmdbsvr(2886): 0: [end] 10.25-10:53:48 cmdbsvr(2886): send buff to ha. cmdfrom=1, pid=2886, buff= abort  10.25-10:53:48 cmdbsvr(2886): 0: [abort] 10.25-10:53:48 admin.fe(13629): reply received 'gui_commit': 0 r=-1002 pid=13629

It always shows the Popup message...

Dirty_wizard
Staff
Dirty_wizard
Staff
October 26, 2022

Thanks,

 

From debug we are getting:

set text-body ""

 

What is being entered into the Text field in GUI?

Dirty_wizard
Staff
Dirty_wizard
Staff
November 2, 2022

Could you show the full template?

 

config customized-message  edit report-quarantine-summary  config email-template  edit default  show

 

It's odd that it attempts to commit "" as the text-body even with no change made.

If you were deleting the text it would simply 'unset text-body'.

 

Have you tried resetting the template to default (would like to see your current template first).

Or clearing browser data?

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