FortiMail release email from Sandbox quarantine keeps blocking email

Forum|Forum|6 years ago
June 25, 2020
4 replies
4444 views

Hi,

We are using FortiMail and FortiSandbox. If the Sandbox blocks an email it is put in the Sandbox quarantine. Sometimes there are false positives in the Sandbox quarantine, when you want to release them they go again trough the Sandbox and endup again in the Sandbox quarantine. Can we bypass this?

Hosemacht

Explorer

Hey there.

witch Fortimail software version do you use?

there was an Resolved issue with 6.0.0

490890 When email re-scan is on, quarantined messages cannot be released in some cases.

NiekStrijkerAuthor

New Member

Hi, we use v6.0,build160,191003 (6.0.7 GA) We can release messages but false positives keep getting back in the quarantine. Do we need to disable re-scan?