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cde
cde
New Member
May 8, 2023
Question

Fortimail problems releasing content system quarantines

  • May 8, 2023
  • 2 replies
  • 1591 views

Hi there,

 

we're having problems releasing mails from fortimail's system (v7.2.2) quarantine. It does work just fine on the "current" folder, but jumping back a week for example trying to release some content mails results in this error:

 
 

Screenshot 2023-05-08 104641.jpg

On the log there's:

 

Screenshot 2023-05-08 105008.jpg

 

Has anyone got any idea what's happening there? As mention, it does work just fine on the "current" folder, but not the older ones.

 

Thanks in advance! 

2 replies

Anthony_E
Staff
Anthony_E
Staff
May 11, 2023

Hello cde,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
srajeswaran
Staff
srajeswaran
Staff
May 11, 2023

I see something similar reported for 7.2.2, can you try to open the specific quarantine email and then try to release it with the release button on the opened mail and check if its released successfully?

 

If thats the case, this issue is fixed in upcoming releases.

 

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