Fortimail outgoing emails delay

Forum|Forum|1 year ago
May 7, 2025
1 reply
1602 views

Morning everyone,

I'm experiencing a delay with outgoing emails and would like to know if there are any additional troubleshooting steps I might have missed.

Thanks in advanced

Kind regards,

FortiMail

AEK

SuperUser

Hello CL1

Open the monitoring menu, and find the related outgoing e-mail in history, then clich on the entry in the session column (session id).

There in the session details you can find which step is taking much time.

AEK

ByteHavenAuthor

Explorer III

Hey AEK,

Thank you for your response. I actually did that step yesterday, and interestingly everything seems to be functioning normally. There's only about 0.2 ms of inspection time. I'm currently troubleshooting on the SMTP server side, as I suspect the issue lies between the communication of FortiMail and exchange.

Kind regards,

AEK

SuperUser

Hi CL1

Also check the mail queue of both FML and mail server while you are noticing the delay.

AEK

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