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NeoRant
NeoRant
Explorer III
May 20, 2024
Solved

Fortimail 7.4.1 - Create exceptions for blocked domains/emails Cont'd

  • May 20, 2024
  • 3 replies
  • 1645 views

I got a wonderful suggestion (kudos to the Fortinet community, excellent place) from previous post which I have not tried as yet, where i can turn off "check sender domain" to resolve the session domain(classifier) error where a particular mail is being rejected. Before doing this change though, after doing some reading, I tried using the block/safe list domain wide under security->block/safe list, but mails from that specific sender still being blocked. I need these mails as they are financial in nature. Is there any other way to exclude selected mail domains/senders from being blocked rather than turning off "Check sender domain"?

 

Community member is experiencing the same issue, but received no response

Fortimail Exemptions.jpg

 
Best answer by AEK

If I understand well the "check sender domain" error, the issue is due to a sender that is sending email with a non existing domain. The first thing I'd do is to investigate why the sender is doing this, and I'd ask him to correct this behavior. I think this is the best solution for this case.

3 replies

Cajuntank
Cajuntank
Contributor III
May 20, 2024

Can you maybe share a log export, pic of the log for the message in question, or more specifically if there is a log entry for the message that shows the block or reject? That will shed some more light into why the mail is being blocked.

AEK
SuperUser
AEKAnswer
SuperUser
May 20, 2024

If I understand well the "check sender domain" error, the issue is due to a sender that is sending email with a non existing domain. The first thing I'd do is to investigate why the sender is doing this, and I'd ask him to correct this behavior. I think this is the best solution for this case.

AEK
NeoRant
NeoRantAuthor
Explorer III
May 20, 2024

Hi AEK, 

 

I will call and ask if that can be done. What if the sender refuses to make any changes lol. Let us see.

 

NeoRant

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