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Simon_Bingham
New Member
September 30, 2024
Question

FortigateVM serial changed after factory reset , Attempting to make a cluster.

  • September 30, 2024
  • 1 reply
  • 1302 views

This is lab work. I'm clustering 2 VM to simulate a customer environment. I have some 60day licenses of FG
When I bring them together, they do not sync due to some config differences on the new unit ( dns and a few interfaces ).

1) is the a way to force the established unit just to overwrite the new one ?
2) In accordance with FortiGate's guidelines, I factory defaulted the new unit, but at this point, the serial number changed and the licence was lost. Any attempt to restore the licence now fails ( probably as a result of the new serial number ).  
Any guidance on how I can progress is much appreciated. 

FortiGate-VM64-KVM # execute ping service.fortiguard.net
PING guard.fortinet.net (208.184.237.61): 56 data bytes
64 bytes from 208.184.237.61: icmp_seq=0 ttl=45 time=146.8 ms


Requesting FortiCare license token:xxxxxxxxxxxxxxxxxx proxy:(null)
Forticare response error 58.
Failed to download VM license.

1 reply

pmudgal
Staff
Staff
September 30, 2024

Hello Simon,

 

Thank you for reaching out TAC support.

In order to make them sync in config you can refer the below article

REF: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Procedure-for-HA-manual-synchronization/ta-p/196067

 

Regards,

Piyush

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