FortigateCloud login in Error - FortiOS 7.2.4

Forum|Forum|3 years ago
April 7, 2023
5 replies
3558 views

Hi all, after I've click active and register FortiGate Cloud account, set Domain = Global (same as portal). It's stuck in the login process and still not login to FortiGate Cloud.

On FortiGate Cloud Portal shows the device name with the "red" Management Connectivity and
Subscription column.

Anyone have any solution information about this case? Thanks
*My related post Solved: Re: FortigateCloud Active Error - FortiOS 7.2.4 - Fortinet Community

gfleming

Staff

Have you tried different browsers? Private browsing mode?

Donglv_Author

Explorer

Hi @gfleming,

I've tried with the different browsers and private browsing mode, it still in "Login in Progress"

mgoswami

Staff

Please ensure that your Fortigate is connected to Internet.

Check if you are able to ping this:

execute ping service.fortiguard.net

Donglv_Author

Explorer

Hi @mgoswami
The firewall is connecting to the internet well, it also success ping to FortiGate Cloud Portal.
Screenshot 2023-04-10 141321.png

asengar

Staff

Hi @donglv

Kind check the management connectivity from the Fortigate to forticloud is the management tunnel up or not.

If tunnel is down, refer the below doc to do change and check response.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-Cloud-shows-management-tunnel-down/ta-p/207420

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-enable-management-of-a-FortiGate-from/ta-p/190031

Thanks

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