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ceherr
New Member
January 9, 2025
Question

Fortigate - website category mismatch

  • January 9, 2025
  • 2 replies
  • 1771 views

Hello,

From yesterday we experiencing problems with websites beeing blocked because they belong to category that is blocked. This category is "unrated" which under DNS Filter is set to Redirect to block page.

One of those websites is "docs.fortinet.com". Ofcourse that particular website category is "Information Technology", but for some reason Forigate categorizes it as "unrated".

I can access docs.fortinet.com as soon as I add it to Static Domain Filter.

To make the matters worse, this doesn't apply to every site.

Where can I search the problem?

2 replies

ebilcari
Staff
Staff
January 9, 2025

Take a look at the troubleshooting steps shown in this article.

Emirjon
dingjerry_FTNT
Staff
Staff
January 9, 2025

Hi @ceherr ,

 

Can you check your Web Filter profile whether it has the following option enabled?

 

 
 

1.png

 

 

The "docs.fortinet.com" is resolved to 154.52.1.125,  and this IP is categorized as "unrated".

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