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SameelTariq
New Member
April 7, 2026
Question

Fortigate vs outlook android

  • April 7, 2026
  • 2 replies
  • 263 views

I am using MDaemon as my Email host behind fortigate 100f. I am able to connect to my mdaemon server using webmail as well as outlook desktop however facing issues with outlook android. I am able to sync imap emails but unable to send email from outlook android. all recommended ports are open and accessible from outside. what could be the reason fortigate blocking outlook android traffic and how can I solve this step by step. urgent response will be appreciated. (Note: All ports are open, SSL configured and working, webmail and outlook desktop working fine even adding accounts in Gmail is working fine).
Only outlook android not sending mail say "error sending mail please try again"

2 replies

AEK
SuperUser
SuperUser
April 7, 2026

Enable traffic logs in the related policy and in the implicit deny policy as well and you will see which traffic is blocked . 

AEK
SameelTariq
New Member
April 7, 2026

Security Profile is set to no-inspection

AEK
SuperUser
SuperUser
April 7, 2026

It doesn't matter. Enabling logs will show the issue. 

AEK
AEK
SuperUser
SuperUser
April 7, 2026

It looks like a smtp misconfiguration on your Outlook client. Otherwise a dns related issue?

AEK
SameelTariq
New Member
April 7, 2026

Same configuration is working fine with other mobile apps like Gmail, K-9 mail. DNS checking tool also showing proper DNS against my Domain and old domain

SameelTariq
New Member
April 7, 2026

Is Fortigate getting old Domain from somewhere in its cache? if yes how can i clear it?