FortiGate VM lost Serial Number after uploading Evaluation license

Hello Marcin,

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

Hi Martin,

I maybe found something:

If a FortiGate VM loses its serial number after uploading an evaluation license

1. Verify License File: Ensure that the correct evaluation license file is downloaded from the Fortinet Support Portal and uploaded to the FortiGate VM.
2. Check Internet Connectivity: Confirm that the FortiGate VM has internet connectivity, as it needs to connect to the FortiGuard server for license validation.
3. Management VDOM Configuration: If using multiple VDOMs, ensure the management VDOM has direct internet access and is not routing through other VDOMs.
4. Reboot the VM: Sometimes, a reboot of the FortiGate VM can resolve issues related to license validation.
5. Re-upload License: Try re-uploading the license file via the GUI to ensure it is correctly applied.
6. Check System Status: Use the CLI command `get system status` to check the current license status and serial number.