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jejun
New Member
June 15, 2023
Question

FortiGate-VM evaluation license register issues "curl forticare failed, 43"

  • June 15, 2023
  • 6 replies
  • 11999 views

FGT_VM64_KVM-v7.4.0.F-build2360-FORTINET.out.kvm

I downloaded this, but I can't register its evaluation license.

I got a message like the one below.

 

Requesting FortiCare Trial license, proxy:(null)
curl forticare failed, 43

 

I couldn't find the meaning of the error phrase anywhere.
Please help me.

 

Regards

-Jejun

6 replies

abarushka
Staff
Staff
June 15, 2023

Hello,

 

I would check whether DNS is working properly (i.e. you can ping other web-sites from FortiGate) and whether FortiGate has access to Internet.

jejun
jejunAuthor
New Member
June 16, 2023

I checked.

exec ping 8.8.8.8
exec ping update.fortiguard.net
exec ping service.fortiguard.net

It worked. but It still has problems.

Requesting FortiCare Trial license, proxy:(null)
curl forticare failed, 43

abarushka
Staff
Staff
June 16, 2023

Hello,

 

You may consider to run the commands below and check the output:

 

diagnose debug application update -1
diagnose debug enable

execute update-now

 

Tonysa
New Member
June 16, 2023

Most likely, you downloaded the FF-VM rather than the FG-VM.

You can download it from WeTransfer using the link provided below.

https://we.tl/t-cLaVvpUFu7

jejun
jejunAuthor
New Member
June 17, 2023

I downloaded the FGT file.

FGT_VM64_KVM-v7.4.0.F-build2360-FORTINET.out.kvm

 

and

The hostname of the command prompt is also "FortiGate-VM64-KVM #".

 

Regards

-Jejun

Dongkwan
Staff
Staff
June 16, 2023
jejun
jejunAuthor
New Member
June 17, 2023

I already checked it, but nothing was mentioned about my problem.

 

Regards

-Jejun

Faiza_Emam_Delhi
Visitor III
June 17, 2023

Hi ,

 

The error message you are receiving when trying to register the FortiGate-VM evaluation license ("curl forticare failed, 43") indicates that there is an issue with the curl command used to communicate with the FortiCare licensing server.

 

Here are a few troubleshooting steps you can try:

 

1. Check your network settings: Make sure that your FortiGate-VM is able to connect to the internet and that there are no network issues or firewalls blocking the connection.

 

2. Check your curl settings: Verify that the curl command is correctly configured on your FortiGate-VM. You can try running a different curl command to test the connection, such as "curl http://www.google.com".

 

3. Try a different license file: If the issue persists, try downloading a different evaluation license file from the Fortinet support website and see if you are able to register it successfully.

 

4. Contact Fortinet support: If none of the above steps resolve the issue, you may need to contact Fortinet support for further assistance.

 

I hope this helps! Let me know if you have any further questions or if there's anything else I can assist you with.

jejun
jejunAuthor
New Member
June 18, 2023

1. It is fine.
FortiGate-VM64-KVM # exec ping update.fortiguard.net
PING fds1.fortinet.com (208.184.237.66): 56 data bytes
64 bytes from 208.184.237.66: icmp_seq=0 ttl=128 time=142.9 ms
64 bytes from 208.184.237.66: icmp_seq=1 ttl=128 time=145.7 ms
^C
--- fds1.fortinet.com ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 142.9/144.3/145.7 ms

2. You can not use the curl command on fortigate device.

3. OK.

4. OK.

Regards

-Jejun

mgoswami
Staff
Staff
June 19, 2023

Hi,

 

Please refer to the instructions from the below article on how to obtain and activate FortiGate VM Permanent Trial License.

https://docs.fortinet.com/document/fortigate/7.2.4/administration-guide/441460

We also see that this file:- FGT_VM64_KVM-v7.4.0.F-build2360-FORTINET.out.kvm is for Forti firewall. Please click on download for "New deployment of FortiGate" at the bottom of the download page.

 

Let me know if this helps.

 

BR,

Manosh

jejun
jejunAuthor
New Member
June 27, 2023

I was able to get the below version working easily.
FGT_VM64_KVM-v7.0.10.M-build0450-FORTINET.out.kvm

 

I didn't get a perpetual license with limited functionality, I got a 15-day term license.
I didn't have to register a license specifically to get it to work.

 

However, I still needed license authentication to use the version below, and I couldn't get a license for limited functions.
FGT_VM64_KVM-v7.2.4.F-build1396-FORTINET.out.kvm

 

I think that I can try 2 more methods.
1. Upgrade to the latest GNS3
2. Authenticate with my new FortiCloud account

 

I'll close the ticket. Thank you all.

 

Regards
-Jejun