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Skyfire23
Skyfire23
Explorer
February 14, 2023
Question

Fortigate unexpectedly reboot after removing SSID

  • February 14, 2023
  • 4 replies
  • 3295 views

Hello, Do you have any information about the new bug in the latest version of Fortigate 7.0.9?
In short when I remove the SSID from Fortigate then I notice that I lose the connection to Fortigate, also I see how Fortigate has been rebooted unexpectedly, after reboot I wait for the check disk before getting the Fortigate back. The Fortigate is 601F I identified these logs on the system events.
Message Fortigate had experienced an unexpected power off!
Message Unsafe reboot may have caused inconsistency in disk drive. Please run execute disk scan 17
I did found this release note  for 7.0.9 but there I don't see bug with this behaviour:
Known issues | FortiGate / FortiOS 7.0.9 (fortinet.com)
Any one with the same issue in 7.0.9?
Also which version is stable in the current moment for Fortigate 601F?

I see this behavior when the SSID is in Bridge mode.
Thank you in advance.

4 replies

abarushka
Staff
abarushka
Staff
February 14, 2023

Hello,

 

You may consider to connect PC to both FortiGates via console cable and run the commands below, try to reproduce the issue and check the output:

diagnose debug kernel level 7
diagnose debug console timestamp enable
diagnose debug duration 0
diagnose debug enable

    Skyfire23
    Skyfire23Author
    Explorer
    February 16, 2023

    Hi,

    Thank you for the commands.
    We opened case to Fortinet.

    FYI
    The bug is occurs  only when deleting SSID from GUI.
    When we remove SSID from CLI we don't see any issues.


    Best Regards.

    Sheikh
    Staff
    Sheikh
    Staff
    February 16, 2023

    Hi,

     

    You can also try this command, as it will give some more information.

    #diagnose debug crashlog read

     

    the "read" option will probably not be listed as an option but it WILL work if there is a crashlog to show. So go ahead and type "diag debug crashlog read" even if "diag debug crashlog ?" does not show "read" as an option.

     

    regards,

     

    Sheikh

      Skyfire23
      Skyfire23Author
      Explorer
      February 16, 2023

      Hi @Sheikh ,
      Thank you for joining to the topic.
      I am new with Fortigate, please could you share your experience regarding the stability of the Fortigate devices and their OS?
      Should I expect multiple bugs?

      Skyfire23
      Skyfire23Author
      Explorer
      February 24, 2023

      Hi,

      New Update is available.
      Known issues | FortiGate / FortiOS 7.0.10 (fortinet.com)In the release note I see answers for the most identified bugs with unexpected reboots.

      Best Regards.

      cbrizzell
      cbrizzell
      Visitor III
      December 6, 2023

      This just happened to me yesterday - running 7.2.5

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