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soundxplorer
soundxplorer
New Member
March 19, 2020
Question

Fortigate management tunnel disconnected - alerts

  • March 19, 2020
  • 1 reply
  • 12136 views

Just yesterday afternoon I started receiving emails from FortiCloud saying the management tunnel to my device is down. I've gotten this email alert roughly once per hour ever since then. I've checked it, and everything is working OK. I can still use FortiCloud to manage my device. So if in fact it IS going down, it is brief and comes back quickly.

 

What could be causing this? In a year+ of using this device, yesterday was the first time I got this alert, and it keeps on sending them.

 

Handler: Device Tunnel To Server Down Details: Fortigate management tunnel disconnected

    1 reply

    Bitman
    Bitman
    New Member
    March 19, 2020

    Same here, I received multiple alerts all day yesterday and last night. I have the feeling it is related to the Fortigate cloud scheduled maintenance they did this week.

    NeilG
    NeilG
    New Member
    March 19, 2020

    Maintenance notice: Regular upgrade maintenance is scheduled on EU domain: 6:00PM CET 20 March 2020. Global domain: 7:00PM PDT 20 March 2020. The expected duration is 3 hours. Some services may be impacted during the upgrade process.

     

    I just checked the ... whats the new name  "Fortigate Cloud" console at forticloud.com and there is suddenly a new maintenance occurring in the next 24 hours. 

     

    I suspect that is to fix the alerting problems (my symptom is that the alert on tunnel down is occurring ever X hours ... even when the tunnel stays down such as powered off unit).

     

     

    -Neil

    Bitman
    Bitman
    New Member
    March 19, 2020

    Yeah that maintenance appears in my fortiCloud just as I was on the phone with tech support. Engineer I spoke to does not seem to be aware of an issue on their side and since my tunnel was up, suggested me to wait a few days to see if it still get those emails...

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