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Ohdear
New Member
October 3, 2016
Question

Fortigate goes to "sleep" until someone goes to the login page and then it wakes up again!

  • October 3, 2016
  • 8 replies
  • 9360 views

Hello

 

We are having a really strange issue with our Fortigate 600c. The unit will go to "sleep", usually during the night sometime but the past week it has happened a few times a day, and the campus will loose internet access. As soon as somebody tries to access the unit, you don't even seem to have to log in, it will "wake" back up and usually works for a few hours before having the same issue. Its really odd, I don't see anything in the logs and since the unit starts working as soon as you web in, it makes it very hard to troubleshoot because it is always working when we are logged into it.

 

Cheers!

8 replies

Toshi_Esumi
SuperUser
SuperUser
October 3, 2016

Have you tried SSH access and/or console - needs a terminal server for remote access - while it's "sleeping"? Did it still wake up?

Ohdear
OhdearAuthor
New Member
October 3, 2016

I have not tried that, next time it goes down today I will give it a whirl. I am really hoping it is not a hardware fault. We are currently on Firmware v5.2.9, build736. 

Ohdear
OhdearAuthor
New Member
October 4, 2016

Yes it worked, when I terminal into the unit it also starts working. So basically it seems to go to sleep until there is any access attempt what so ever. There is never anything in the logs though, it just turns into a brick or something.

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