Fortigate firmware upgrade question

Forum|Forum|4 years ago
September 1, 2022
4 replies
4567 views

Hi, I have a question about upgrade my fortigate 101E.

Right now I have two fortigate 101E, one's firmware is v5.6.9 build1673, the other is v6.0.6 build0272.
And I plan to upgrade both of them to v7.2, I already download all the necessary firmware files according to the upgrade path tool.

But my problem is, one of my colleague said he had once upgrade another device from 5.X to 6.X, and the device's license will be expired after upgrading, no matter the expinonesensered date is in the next year.
I am curious is it possible?? Cause my devices' licenses will be expired in 2024, if they expired after upgrading, that means I will lost two years license and need to purchase new license?!

Does anyone have the same problem? Or It's just nonesense and I should just upgrade firmware?
Thanks for any reply.

FortiGate

kcheng

Staff & Editor

Hi @flyincloud

Upgrading the device should not have affect on the device license. Ensure that you have Internet connectivity on your FortiGate so that it can reach out to FortiCare for license checking. You can also manually trigger the license checking and FortiGuard update with the following command:

exec update-now

rosatechnocrat

Explorer III

@flyincloud

No License will not go after the upgrade. its confirmed.

Even if the License is removed, Fortigate firewall will communicate to fortiguard and can retrieve the license and you can also contact fortigate customer service they can resend the license if still you have validity.

Regards

ROSA Technocrat

Also on youtube : ROSA Technocrat

Subscribe "ROSA Technocrat" on Youtube for Fortinet Videos and Troubleshooting https://www.youtube.com/@rosatechnocrat

novotech

New Member

I updated from version 6 to 7 yesterday and my license was lost, when I enter the code I get a message (The contract has already been used by this product.) and it is valid until 2025

Toshi_Esumi

SuperUser

What license you're talking about? FortiCare support? UTM license? Or something else?
The cord you're talking about must be the contract number, not the license key to put on the FGT. And, what you're talking about is in the asset page of FortiCloud site. Did you see your license disappeared at the asset page when you upgrade the FGT? That's unbelievable. Share us the asset page GUI by masking S/N and other sensitive info.

On the other hand, the license keys might be lost when you factory-reset the FGT. So if that happens, you just need to generate the key at the asset page and put it back on the FGT. The license info at the FGT GUI might take some time to sync after the FGT has regained the connection to FTGD when you did the upgrade.

Toshi

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