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Gypsy_Dave
Gypsy_Dave
New Member
December 20, 2020
Question

Fortigate cloud email FG30E

  • December 20, 2020
  • 1 reply
  • 3910 views

Hi,

How can I change the Fortigate cloud email address on my FG30E? I've tried various CLI commands but it does not work.

 

When I click on the GUI, Security Fabric,  Settings, Account Activate. I get the old email address. No way to change it.

Thanks,

Rob

    1 reply

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    December 21, 2020

    The cloud email address is your account ID at Fortinet Support. You need to go to the support page (click FortiCare icon under SUPPORT AND SETTING menu) after you logged in to FortiCloud/FortiGate Cloud using your current email address.

    You likely need to enter your current email address and password again to get in Customer Service&Support site. Then click "user icon" next to your account name to get in "Account" and you can find "Change Account ID(email)" menu there.

     

    Gypsy_Dave
    Gypsy_DaveAuthor
    New Member
    December 21, 2020

    Thanks for the reply. I don't have access to the support portal where the device was registered. Is there a way to unlink it from a support ID account and set it up from scratch?

    Regards,

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    December 21, 2020

    If your company account is managed by somebody else, you need to ask the person to get your email address changed (remove and create). But if you're saying you don't have support on the 30E and you're a home user and using the free service of FortiGate Cloud, I would try removing the 30E from your current inventory, then recreating a new account with a new email address using the 30E's serial number again.

    If that attempt is rejected because the record of S/N is still somewhere in the cloud, I don't know what else you can do.

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