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jasonsantos
jasonsantos
New Member
May 31, 2017
Question

Fortigate blocking scan to Email from Kyocera DocuPrint CM305 df printer

  • May 31, 2017
  • 4 replies
  • 13896 views

Our firewall is like blocking the connection for our printer when doing a scan to email. What policy can i add on our Fortigate 300d for this issue to be resolved...Below is the config our our printer scanner...please see attached image

 

 

4 replies

yann
yann
New Member
September 9, 2019
I have the same problem Did you find a solution?  thank you for your reply.
Hosemacht
Hosemacht
Explorer
September 10, 2019

doublecheck you smtp and auth. Settings.

 

 

smtp port should be 465

yann
yann
New Member
September 10, 2019
Hello, 

in the copier or on the firewall?
Thanks
Hosemacht
Hosemacht
Explorer
September 10, 2019

you have to change it on the copier and then and on the Firewall,

but for testing purposes set the firewall policy according to the copier smtp traffic to 'all' and disable any utm feature.

 

if testing was successful proceed with restricting your firewallpolicy to the most necessary.

yann
yann
New Member
September 11, 2019
thanks I will try
Lastperser
Lastperser
New Member
December 9, 2024

I have the same problem, how did you solve it?

Thanks, Lastperser

sjoshi
Staff
sjoshi
Staff
December 9, 2024

Hi,

 

Check the forward traffic logs and it will if the FortiGate is denying or allowing the traffic and also security event logs can be verified to see if any UTM profile is blocking it

Thanks, Salon
Lastperser
Lastperser
New Member
December 9, 2024

Hi Sjoshi,

Bildschirmfoto 2024-12-09 um 13.56.59.png

 Unfortunately, no logs are being generated. I even set the copier to "any, any, and allow," but it still doesn’t work. According to the technician, the copier needs to access the website. Unfortunately, I’m unable to make it work.

Bildschirmfoto 2024-12-09 um 14.05.05.png

 Thanks

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