FortiGate 800c GUI is very slow after upgrading from 5.2.4 to 5.4.2

Forum|Forum|9 years ago
November 25, 2016
22 replies
54684 views

Hi all,

i have 2 FGT 800C running in HA mode Active-Active before 3 days ago i have upgraded the firmware from 5.2.4 to 5.4.2 using proper upgrade path which provided by fortinet 5.2.4 > 5.2.6 > 5.2.9 > 5.4.2, after upgrading the firmware i noticed that FGT GUI is very very slow especially when i navigate to polices page took like 3 to 5 mints to open. i have opened ticket with foritnet support and waiting for their reply, did anyone faced this issue?

Note: i changed the HA mode to Active-Passive, matched HA Hash, and restarted the both units.

Thank you.

Best answer by HyperGhost

@ mahesh secure

i did it, still lagging and glitching specially ( address & policy pages)

Foritnet support team advised:

- How you are accessing Web-GUI either by VPN, Public IP or Internally (LAN). - Also when you are checking keep the "httpsd" on check with multiple browser by clearing there browsing history. - In FGT Web-GUI you are facing slowness with specific page i.e "Policy Page", "Interface Page" or the complete GUI

Please provide the output of below mentioned commands again. # diag debug reset # diag debug disable # diag debug enable # diag web-ui debug enable # diag debug application httpsd -1 Once done collecting logs # di de reset # di de disable ---> to disable # exec tac report ** Run the command di sys top-summary again ** See the process id (PID) for httpsd ** Kill it using the following command and try to access web GUI again, diagnose sys kill 11 <PID> PID RSS CPU% ^MEM% FDS TIME+ NAME 84 78M 0.0 1.0 20 00:13.45 httpsd [x4] Then check the performance again of GUI.

FortiOSman

New Member

Bump

MikePruett

New Member

I had an 800C act strangely but it was tied to improper upgrade both being used by previous technician.

Are you able to backup the configuration, wipe, reload 5.4.2 directly and then reload config?

HyperGhostAuthor

New Member

fortinet support advised to "execute formatelogdisk" on both appliance.

Now the GUI is faster and working normally, but still slower more than 5.2.x

Toshi_Esumi

SuperUser

Could you share the bug ID?

MBR

New Member

I didn't received the Bug ID but you may refer to ticket nr. 2108453

Francisco_Beltran

New Member

Hello, I have been testing since this problem is presented in all 5.4.x and 5.6.0 versions and in several small, medium and large Fortigate models, C, D and E series. Finally I discovered that if the GUI works well if you use a MAC (hardware and Software) but in linux, windows is very slow GUI. Someone else has performed these tests.

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