Fortigate 70F - Scanunit failed due to internal error: content decode failed

Forum|Forum|1 year ago
August 27, 2024
1 reply
2129 views

Hi, I have these strange entries in the System Events logs:

Log Description: Scan error - traffic passed

Scanunit failed due to internal error: content decode failed

Service HTTPS

File libs_weather-globe-globus_dist_index_js.7993b0de93c1ce3da1d6.js

This entry appears every time someone opens weather service in MS Edge (from taskbar in win11)
is this a known issue?

Firmware 7.4.4

FortiGate

abarushka

Staff

Hello,

I would recommend to check whether the scanunit process crashed by running in CLI "diagnose debug crashlog read | grep scanunit" and search for keyword "crash" or "<date> <time> <> application scanunit" in the output.

noboxAuthor

New Member

nothing interesting here, only:

3048: 2024-08-26 02:55:14 <11828> scanunit=manager str="Failed to load anti-virus database."
3049: 2024-08-26 02:55:14 scanunit=manager pid=29390 cause='signal' str="AV database reload requested 1
3053: 2024-08-26 10:55:18 <13674> scanunit=manager str="Failed to load anti-virus database."
3054: 2024-08-26 10:55:18 scanunit=manager pid=29390 cause='signal' str="AV database reload requested 1

but it has nothing to do with these entries:

2024/08/27 12:08:21
Notice
Scan error - traffic passed
Scanunit failed due to internal error: content decode failed

2024/08/27 12:08:22
Notice
Scan error - traffic passed
Scanunit failed due to internal error: content decode failed

...

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