FortiGate 60F Registration Reseller Field is Empty

Hello Login, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

  Fortinet Community Team 

Hey,

does the 'Reseller' field let you type in something?

If no, are you getting an error when trying to proceed without providing a reseller?

You could try calling our hotline or chat (https://www.fortinet.com/support/contact) to get some assistance with the product registration; the Customer Service team is the one dealing with registration/contract/licencing issues and similar.

Seems like that feature has been 'broken' today?
I tried on a FG40 multiple times, and the dropdown refuse to load any data.

Backend offline?

Any update on this issue? I am still experiencing the broken reseller option.

Same issue here, cannot register a new 80F, reseller field doesn't populate and form doesn't allow blank or manually-entered reseller info.

Hi,

This issue mostly happend if the product is not registered yet. So, Fortigate not able to identify the account for itself. Please contact Fortinet Customer Service to assist further.

https://www.fortinet.com/support/contact.html

disable anycast:

config system fortiguard
set fortiguard-anycast disable
end

The solution recommended by our distributor is to activate the firewall via the portal, using the FortiCloud Key (Sticker on the Firewall).

This way you can completely avoid this stupid problem...