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cdf294
Visitor III
April 24, 2026
Solved

FortiGate 60F Licensing Question

  • April 24, 2026
  • 2 replies
  • 83 views

Hello all. Apologies if this has been discussed before and I failed to locate it.

 

I just received a used FG-60F and registered it without any issues. When looking at my assets section, all subscriptions appear to be expired on this device, which I was expecting. Once I reset the unit with the button on back and went to the GUI, I noticed something odd. Being new to the FortiGate, I thought I should ask if this is going to be a problem before purchasing a license.

 

On the 60F GUI, it shows that there is FortiCare coverage to an account that isn't mine. I would have thought that my ability to register the 60F indicates that the device has been unregistered from other accounts although I could certainly be mistaken due to my ignorance on such matters. My question is: If I purchase a UTP or ATP license, is this going to create a licensing problem with FortiCare coverage or will it simply apply the new license and show it as covered with FortiCare under my account?

I would very much appreciate any insight. Thanks.

 

    Best answer by Toshi_Esumi

    If you don’t see any active licenses in the asset page in FortiCloud, but seeing something active in GUI, the 60F is not connected to FortiGuard servers. You might need to troubleshoot if you believe it should be connected already by following like this KB:
     


    Although it shouldn’t be registered with any previous owners because you were able to register the unit to your account, I wouldn’t take any chances before getting new services/licenses on the unit and make sure everything is in order. 

    Toshi

    2 replies

    Toshi_Esumi
    SuperUser
    Toshi_EsumiAnswer
    SuperUser
    April 24, 2026

    If you don’t see any active licenses in the asset page in FortiCloud, but seeing something active in GUI, the 60F is not connected to FortiGuard servers. You might need to troubleshoot if you believe it should be connected already by following like this KB:
     


    Although it shouldn’t be registered with any previous owners because you were able to register the unit to your account, I wouldn’t take any chances before getting new services/licenses on the unit and make sure everything is in order. 

    Toshi

      C
      cdf294Author
      Visitor III
      April 24, 2026

      Thank you very much, Toshi.

       

      I thought that I was accessing the servers but as it turns out, I wasn’t. The troubleshooting tip that you suggested got me straightened out. FortiCare now shows that I'm registered with the correct account information.

      Thanks again- I really appreciate your help !!

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