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sunmark
sunmark
New Member
June 26, 2019
Solved

Fortigate 60D cant upgrade

  • June 26, 2019
  • 2 replies
  • 17272 views

Hi all,

 

We are currently facing an issue with upgrading the firmware to a recent firmware. Currently, the Firewall is running FortiOS v5.4.10 build1220 (GA). Using the upgrade path tool, I need to do the following;

VersionBuild Number5.4.1012205.6.916736.0.50268

 

So, as usual, I upload at the firmware then select FGT_60D-v5-build1673-FORTINET.out and then the firewall appeared to hang ('rebooting screen for 40+ minutes - excluding time to actually do the backup, firmware upload, etc). The firewall had to be manually restarted after 1+ hour of waiting for a response. 

 

What can I do as its happening for 3 times now?

 

Thank you.

 

 

 

 

Best answer by Dave_Hall

Hi Sunmark.

 

As long as you can see the console output, the fgt should display what is wrong during the boot sequence.

 

 

 

If you make it to the login prompt, sign-in with your admin login then perform the following commands:

 

diag debug crashlog read get system startup-error-log

If the fgt crashed during or from an upgrade process, using the following commands to see what was messed up during the upgrade process:

 

diagnose debug config-error-log read

 

If the fgt doesn't get that far into the boot process to give you a login prompt, but does display the boot menu, you could try breaking into the boot menu (at the press any key prompt) and try booting from "backup firmware".  Though, personally if you are at this stage, I do hope you have at least a backup copy of the config file to be able to restore to in the event you do need to reformat the boot device and restore a firmware image.

 

If you are not sure what to do, you could always post your console output here for follow up feedback.

 

2 replies

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
June 26, 2019

You need to keep watching at console output (and save it to open a TAC case) when you upgrade FortiOS. Otherwise you're missing the most crucial information you need when the upgrade fails like your case. I'm almost sure the answer you're looking for was in the output.

sunmark
sunmarkAuthor
New Member
June 26, 2019

Hello Toshi,

 

Thank you for your reply. 

 

Would you be able to direct me to a post/KB on how to do this? I'm fairly new here and previous firmware upgrades were very smooth and didn't require console yet. 

 

Thank you 

Alexis_G
Alexis_G
New Member
June 26, 2019

what is the FortiOS version you wish to go ? 

Latest 5.4 ?

5.6 ?

what upgrade path you followed ?

 

sunmark
sunmarkAuthor
New Member
June 26, 2019

Hello jklapas,

 

I would be interested to upgrade to 6.0.4 at least. According to the upgrade path, I'd need to follow the below path;

1) 5.6.9 1673

2) 6.0.4 0231 

Alexis_G
Alexis_G
New Member
June 26, 2019

backup current config

then upgrade first to latest 5.4

backup current config

then jump to 5.6 base

backup current config

Goto latest 5.6

If I where you i would stay there!!!

6.x.x is not yet mature for production I would say...

 

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