Fortigate 500e stopped communication with two FSSO Agents installed on Windows AD Server

Forum|Forum|3 years ago
March 28, 2023
2 replies
1379 views

Hello!
I have a Fortigate 500e that was working well until last week with two FSSO Agents installed on Windows AD Server.
They just stopped to work and I observed that the FSSO Agent Status is like "not connected" when I look this on Fortigate Single Sin-on configurations.
I didn't changed any configurations in this equipments and I use the FSSO Agent in version 5.0.0250. Is there anyone here who faced similar issues?

Does anyone have any troubleshotting tips about this to share?

Thanks!

Best answer by Nascimento

Hello! We found the problem. The guys here responsible for enforcing the security recommendations have removed the user access rights from the service used to run the FSSO service on the AD servers. We assigned the FSSO service user AD admin rights on the AD server and the issue was resolved. Thanks.

rmreddy

Staff

Hi,

Please in the server whether below patches are updated.
https://support.microsoft.com/en-us/topic/june-8-2021-kb5003646-os-build-17763-1999-81e2ff5a-0769-4e56-8762-059dd6e0d6bb

Also once cross verify the password configured in FSSO and in the fortigate security fabric

NascimentoAuthorAnswer

New Member

Hello! We found the problem. The guys here responsible for enforcing the security recommendations have removed the user access rights from the service used to run the FSSO service on the AD servers. We assigned the FSSO service user AD admin rights on the AD server and the issue was resolved. Thanks.

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