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Ardas
Ardas
New Member
March 11, 2025
Question

FortiGate-100F Enhanced Support Premium – Replacement Device Policy

  • March 11, 2025
  • 2 replies
  • 981 views

Does the Enhanced Support Premium license for the FortiGate-100F include the provision of a replacement device if a malfunction requires repair at an external service center or replacement with a new unit while waiting for the repair or the new device?

2 replies

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
March 11, 2025

Yes. It's called "Advanced Replacement" coming with Premium Support. See in the brochure below:
https://www.fortinet.com/content/dam/fortinet/assets/solution-guides/sb-forticare-technical-support-and-rma-services.pdf

Toshi

holeqbo1
holeqbo1
New Member
March 11, 2025

On a fresh install you wouldn’t have to worry about upgrade paths, they are in place to ensure config compatibility as you upgrade in service, fresh install you can just choose whatever version you want to run, install and then configure.

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