Fortigate 100F does not sync with FortiCloud
Dear, please help me in this case:
I have a Fortigate 100F which was return to the factory and configured as an edge in another datacenter.
The internet provider gave us a private WAN IP x.x.x.x; but to go out to the internet, we must do it through a secundary WAN IP y.y.y.y.
The Firewall was already registered in FortiCloud before the factory reset. Currently it appears registered in FortiCloud.
The system information on the dashboard confirms the WAN IP y.y.y.y; but when trying to connected to FortiCloud it gives us "FortiGate Cloud Internal Error".
When generating a PING using the CLI witch the source-ip y.y.y.y to the service.fortiguard.net URL, I do manage to reach it, but when I connected to the internet, it gives me the aforementioned error.
When reviewing the traffic I see that in the rule Implicit Deny the origin y.y.y.y with destination to the Fortinet DNS, port TCP/853 es accepted.